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Browsing Sheridan Libraries Staff Research by Subject "CAPM"
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Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM (Journal of Digital Information, 2003-06-09)The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, ...