Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM

Abstract
The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, and library assessment and evaluation are reviewed, focussing on the application of the LibQUAL+TM and CAPM methodologies. Each methodology, which was developed independently, provides a useful framework for evaluating digital library services. The paper discusses the benefits of a combined methodology that would provide even greater potential for evaluation of digital library services.
Description
Keywords
CAPM, LibQUAL+TM, Digital Library Services
Citation
Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie and Nicholas Flores. Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM. Journal of Digital Information, Vol. 4 (2), June, Article No. 170