Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM

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Title: Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM
Author: Lorie, Mark; Kyrillidou, Martha; Flores, Nicholas; Choudhury, G. Sayeed; Webster, Duane; Heath, Fred; Hobbs, Ben
Abstract: The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, and library assessment and evaluation are reviewed, focussing on the application of the LibQUAL+TM and CAPM methodologies. Each methodology, which was developed independently, provides a useful framework for evaluating digital library services. The paper discusses the benefits of a combined methodology that would provide even greater potential for evaluation of digital library services.
URI: http://jhir.library.jhu.edu/handle/1774.2/32792
Date: 2003-06-09
Citation: Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie and Nicholas Flores. Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM. Journal of Digital Information, Vol. 4 (2), June, Article No. 170
Subject: CAPM
LibQUAL+TM
Digital Library Services

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