Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM

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dc.contributor.author Lorie, Mark
dc.contributor.author Kyrillidou, Martha
dc.contributor.author Flores, Nicholas
dc.contributor.author Choudhury, G. Sayeed
dc.contributor.author Webster, Duane
dc.contributor.author Heath, Fred
dc.contributor.author Hobbs, Ben
dc.date.accessioned 2008-07-08T15:43:33Z
dc.date.available 2008-07-08T15:43:33Z
dc.date.issued 2003-06-09
dc.identifier.citation Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie and Nicholas Flores. Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM. Journal of Digital Information, Vol. 4 (2), June, Article No. 170 en
dc.identifier.uri http://jhir.library.jhu.edu/handle/1774.2/32792
dc.description.abstract The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, and library assessment and evaluation are reviewed, focussing on the application of the LibQUAL+TM and CAPM methodologies. Each methodology, which was developed independently, provides a useful framework for evaluating digital library services. The paper discusses the benefits of a combined methodology that would provide even greater potential for evaluation of digital library services. en
dc.description.provenance Submitted by QIAN DONG (qdong2@jhu.edu) on 2008-07-03T17:34:31Z No. of bitstreams: 1 Emerging Tools for Evaluating Digital Library Services_ Heath et al._ JoDI.pdf: 187069 bytes, checksum: 659d64b8529e053b86ec3600ef82f659 (MD5) en
dc.description.provenance Approved for entry into archive by DAVID REYNOLDS(davidr@jhu.edu) on 2008-07-08T15:43:33Z (GMT) No. of bitstreams: 1 Emerging Tools for Evaluating Digital Library Services_ Heath et al._ JoDI.pdf: 187069 bytes, checksum: 659d64b8529e053b86ec3600ef82f659 (MD5) en
dc.description.provenance Made available in DSpace on 2008-07-08T15:43:33Z (GMT). No. of bitstreams: 1 Emerging Tools for Evaluating Digital Library Services_ Heath et al._ JoDI.pdf: 187069 bytes, checksum: 659d64b8529e053b86ec3600ef82f659 (MD5) Previous issue date: 2003-06-09 en
dc.language.iso en_US en
dc.publisher Journal of Digital Information en
dc.subject CAPM en
dc.subject LibQUAL+TM en
dc.subject Digital Library Services en
dc.title Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM en
dc.type Article en

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