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dc.contributor.authorLorie, Mark
dc.contributor.authorKyrillidou, Martha
dc.contributor.authorFlores, Nicholas
dc.contributor.authorChoudhury, G. Sayeed
dc.contributor.authorWebster, Duane
dc.contributor.authorHeath, Fred
dc.contributor.authorHobbs, Ben
dc.date.accessioned2008-07-08T15:43:33Z
dc.date.available2008-07-08T15:43:33Z
dc.date.issued2003-06-09
dc.identifier.citationFred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie and Nicholas Flores. Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM. Journal of Digital Information, Vol. 4 (2), June, Article No. 170en
dc.identifier.urihttp://jhir.library.jhu.edu/handle/1774.2/32792
dc.description.abstractThe paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, and library assessment and evaluation are reviewed, focussing on the application of the LibQUAL+TM and CAPM methodologies. Each methodology, which was developed independently, provides a useful framework for evaluating digital library services. The paper discusses the benefits of a combined methodology that would provide even greater potential for evaluation of digital library services.en
dc.language.isoen_USen
dc.publisherJournal of Digital Informationen
dc.subjectCAPMen
dc.subjectLibQUAL+TMen
dc.subjectDigital Library Servicesen
dc.titleEmerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPMen
dc.typeArticleen


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