| dc.contributor.author | Lorie, Mark | |
| dc.contributor.author | Kyrillidou, Martha | |
| dc.contributor.author | Flores, Nicholas | |
| dc.contributor.author | Choudhury, G. Sayeed | |
| dc.contributor.author | Webster, Duane | |
| dc.contributor.author | Heath, Fred | |
| dc.contributor.author | Hobbs, Ben | |
| dc.date.accessioned | 2008-07-08T15:43:33Z | |
| dc.date.available | 2008-07-08T15:43:33Z | |
| dc.date.issued | 2003-06-09 | |
| dc.identifier.citation | Fred Heath, Martha Kyrillidou, Duane Webster, Sayeed Choudhury, Ben Hobbs, Mark Lorie and Nicholas Flores. Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM. Journal of Digital Information, Vol. 4 (2), June, Article No. 170 | en_US |
| dc.identifier.uri | http://jhir.library.jhu.edu/handle/1774.2/32792 | |
| dc.description.abstract | The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, and library assessment and evaluation are reviewed, focussing on the application of the LibQUAL+TM and CAPM methodologies. Each methodology, which was developed independently, provides a useful framework for evaluating digital library services. The paper discusses the benefits of a combined methodology that would provide even greater potential for evaluation of digital library services. | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | Journal of Digital Information | en_US |
| dc.subject | CAPM | en_US |
| dc.subject | LibQUAL+TM | en_US |
| dc.subject | Digital Library Services | en_US |
| dc.title | Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM | en_US |
| dc.type | Article | en_US |
