Employee Involvement in the Deployment of Health Information Technology

Show full item record

Title: Employee Involvement in the Deployment of Health Information Technology
Author: Litwin, Adam Seth
Abstract: PLEASE SEE REVISED VERSION AT https://jscholarship.library.jhu.edu/handle/1774.2/33783: This paper uses employee and patient survey data from a large, integrated healthcare provider to assess the moderating role that employee involvement (EI) plays in the effectiveness of a patient scheduling module that is part of an electronic health record (EHR) system. The author finds that while the module facilitated the appointment-making process, its effects were greater in those clinics that sought input from frontline workers and made use of worker peers trained as system “super-users.” This study presents the first empirical evidence of EI’s potential to enhance the effectiveness of health IT, findings that should inform policymakers and sectoral actors as they allocate substantial resources toward the healthcare industry’s transition from paper-based to electronic recordkeeping. More critically, this case of workplace technological change advances work and employment theory beyond the analysis of union policies toward technological change, instead explaining how employment relations structures and processes influence the effectiveness ofnew technologies—IT in particular.
URI: http://jhir.library.jhu.edu/handle/1774.2/33502
Date: 2009-07
Subject: electronic health records (EHRs)
health information technology (IT)
information technology (IT)
employee involvment
I00: Health, Education, and Welfare: General
J50: Labor-Management Relations, Trade Unions, and Collective Bargaining: General
Series: The Johns Hopkins Carey Business School Working Paper Series;09-07-001

Files in this item

Files Size Format Download
DRAFTemployeeInvolvement.pdf 392.7Kb application/pdf Download

The following license files are associated with this item:

This item appears in the following Collection(s)

Show full item record