Technological Change at Work: The Impact of Employee Involvement on the Effectiveness of Health Information Technology

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dc.contributor.author Litwin, Adam Seth
dc.date.accessioned 2010-01-20T15:10:13Z
dc.date.available 2010-01-20T15:10:13Z
dc.date.issued 2010-01
dc.identifier.uri http://jhir.library.jhu.edu/handle/1774.2/33783
dc.description.abstract REVISED VERSION OF https://jscholarship.library.jhu.edu/handle/1774.2/33502?show=full. This paper uses employee and patient survey data from a large, integrated healthcare provider to assess the moderating role that employee involvement (EI) plays in the effectiveness of a patient scheduling module that is part of an electronic health record (EHR) system. The author finds that while the module facilitated the appointment-making process, its effects were greater in those clinics that sought input from frontline workers and made use of worker peers trained as system “super-users.” This study presents the first empirical evidence of EI’s potential to enhance the effectiveness of health IT, findings that should inform policymakers and sectoral actors as they allocate substantial resources toward the healthcare industry’s transition from paper-based to electronic recordkeeping. More critically, this case of workplace technological change advances work and employment theory beyond the analysis of union policies toward technological change, instead explaining how employment relations structures and processes influence the effectiveness ofnew technologies—IT in particular. en
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dc.description.provenance Made available in DSpace on 2010-01-20T15:10:13Z (GMT). No. of bitstreams: 1 REVISEDemployeeInvolvement.pdf: 180463 bytes, checksum: 7bd59e3cae9ad43a384f7f39c53980b4 (MD5) Previous issue date: 2010-01 en
dc.language.iso en_US en
dc.relation.ispartofseries The Johns Hopkins Carey Business School Working Paper Series;09-07-001REVISED
dc.subject electronic health records (EHR) en
dc.subject health information technology en
dc.subject I00: Health, Education, and Welfare: General en
dc.subject employee involvement en
dc.subject information technology (IT) en
dc.subject J50: Labor-Management Relations, Trade Unions, Collective Bargaining: General en
dc.title Technological Change at Work: The Impact of Employee Involvement on the Effectiveness of Health Information Technology en
dc.type Working Paper en

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