Coding Reference: An Analytical Approach to Assessment

Show simple item record

dc.contributor.author Koenig, Adriane
dc.contributor.author Burri, Margaret
dc.contributor.author Heslip, Steven
dc.date.accessioned 2012-11-07T15:54:23Z
dc.date.available 2012-11-07T15:54:23Z
dc.date.issued 2012-10-29
dc.identifier.uri http://jhir.library.jhu.edu/handle/1774.2/36224
dc.description Poster presentation, ARL Assessment Conference 2012, Charlottesville, VA en
dc.description.abstract Purpose: The research consultation model at the Sheridan Libraries, Johns Hopkins University is a part of a two-tiered model that allows for sophisticated research transactions to be handled by librarians. This model is a core function of our university library system, and a function which we seek to improve. Design: Librarian consultations are documented within RefAnalytics, a tool that allows libraries to track reference transactions. Fields used in reporting include: question asked, answer given, patron type, contact type, resources used, and READ (Reference Effort Assessment Data) scale number assigned to the transaction. Methodology/Approach: In a collaboration between the Academic Liaison department and the User Experience Group, data from the past year of RefAnalytics transactions is coded through a carefully designed coding architecture. Using Nvivo, data is accessible through complex matrix queries which illuminate findings concerning user behavior and librarian reporting. Practical implications/Value: When analysis is complete, findings will inform more sophisticated understandings of services reporting and open avenues into ways in which we can innovate within the current service model. This analysis cycle is an important first step in beginning a rigorous assessment tradition within the Academic Liaison Department. en
dc.description.provenance Submitted by Steven Heslip (heslip@jhu.edu) on 2012-11-07T15:47:10Z No. of bitstreams: 2 ARL_Assessment_handout_2012.pdf: 140112 bytes, checksum: e0e013e24ac42e24935edbd6afd9cb99 (MD5) ARL_Assessment_2012.pdf: 3880417 bytes, checksum: 603841e8ed913b74d13718a9272081e9 (MD5) en
dc.description.provenance Approved for entry into archive by David Reynolds(davidr@jhu.edu) on 2012-11-07T15:54:23Z (GMT) No. of bitstreams: 2 ARL_Assessment_handout_2012.pdf: 140112 bytes, checksum: e0e013e24ac42e24935edbd6afd9cb99 (MD5) ARL_Assessment_2012.pdf: 3880417 bytes, checksum: 603841e8ed913b74d13718a9272081e9 (MD5) en
dc.description.provenance Made available in DSpace on 2012-11-07T15:54:23Z (GMT). No. of bitstreams: 2 ARL_Assessment_handout_2012.pdf: 140112 bytes, checksum: e0e013e24ac42e24935edbd6afd9cb99 (MD5) ARL_Assessment_2012.pdf: 3880417 bytes, checksum: 603841e8ed913b74d13718a9272081e9 (MD5) Previous issue date: 2012-10-29 en
dc.language.iso en_US en
dc.subject NVivo en
dc.subject analysis en
dc.subject coding en
dc.subject liaison en
dc.subject READ en
dc.subject assessment en
dc.subject reference en
dc.subject library en
dc.title Coding Reference: An Analytical Approach to Assessment en
dc.type Presentation en

Files in this item

Files Size Format Download
ARL_Assessment_2012.pdf 3.880Mb application/pdf Download
ARL_Assessment_handout_2012.pdf 140.1Kb application/pdf Download

This item appears in the following Collection(s)

Show simple item record