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    • A Framework for Evaluating Digital Library Services 

      Lorie, Mark; Hobbs, Benjamin; Flores, Nicholas; Choudhury, G. Sayeed (D-Lib Magazine, 2002-07)
      This article provides an overview of evaluation studies for libraries, a brief introduction to the CAPM Project, a description of the theoretical background for the CAPM methodology and, finally, a discussion of the ...