Now showing items 1-2 of 2

    • Emerging Tools for Evaluating Digital Library Services: Conceptual Adaptations of LibQUAL+ and CAPM 

      Lorie, Mark; Kyrillidou, Martha; Flores, Nicholas; Choudhury, G. Sayeed; Webster, Duane; Heath, Fred; Hobbs, Ben (Journal of Digital Information, 2003-06-09)
      The paper describes ways to examine how digital libraries are valued by their users, and explores ways of permitting the allocation of resources to areas of user-identified need. Pertinent models from marketing, economics, ...
    • A Framework for Evaluating Digital Library Services 

      Lorie, Mark; Hobbs, Benjamin; Flores, Nicholas; Choudhury, G. Sayeed (D-Lib Magazine, 2002-07)
      This article provides an overview of evaluation studies for libraries, a brief introduction to the CAPM Project, a description of the theoretical background for the CAPM methodology and, finally, a discussion of the ...