Now showing items 1-10 of 58
Co-opetition in Service Clusters with Waiting-Area Entertainment
Problem Definition: Unoccupied waiting feels longer than it actually is. Service providers operationalize this psychological principle by offering entertainment options in waiting areas. A service cluster with a common ...
Conspicuous by Its Absence: Diagnostic Expert Testing under Uncertainty
We study the problem a diagnostic expert (e.g., a physician) faces when offering a diagnosis to a client (e.g., a patient) that may be based only on her own diagnostic ability or supplemented by a diagnostic test—conventional ...
The Reinvention of Entrepreneurship
(Cornell University Press, 2018)