Health Organizational Design: Information Exchange and Accountability
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Date
2020-05-16Author
Lee, Soo-Hoon
Dai, Tinglong
Phan, Philip H.
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In this article, we introduce two essential components of the field of healthcare organizational design: information exchange and accountability. We emphasize how the limitations from information-exchange and accountability theories can be bridged by operations management principles to improve patient outcomes through redesigning healthcare delivery processes. We also highlight managerial implications for health organizations and venues for future investigation.