Assessment from a distance: A case study implementing focus groups at an online library
Embargo until
Date
2013
Journal Title
Journal ISSN
Volume Title
Publisher
College & Undergraduate Libraries
Abstract
Assessing library resources and services at a distance holds unique challenges in gathering data needed to make informed decisions. This article describes the complete process of piloting virtual focus groups—from planning and implementation through the analysis of results for a completely online student population. The virtual focus group method proved effective in getting qualitative feedback to spur library improvements, and it is transferable to many different library settings.
Description
Keywords
online libraries, focus groups, distance education, academic libraries, Assessment
Citation
Hill, J. C., & Patterson, C. (2013). Assessment from a distance: A case study implementing focus groups at an online library. College & Undergraduate Libraries, 20, 399-413. doi: 10.1080/10691316.2013.829376