Assessment from a distance: A case study implementing focus groups at an online library
College & Undergraduate Libraries
Assessing library resources and services at a distance holds unique challenges in gathering data needed to make informed decisions. This article describes the complete process of piloting virtual focus groups—from planning and implementation through the analysis of results for a completely online student population. The virtual focus group method proved effective in getting qualitative feedback to spur library improvements, and it is transferable to many different library settings.
online libraries, focus groups, distance education, academic libraries, Assessment
Hill, J. C., & Patterson, C. (2013). Assessment from a distance: A case study implementing focus groups at an online library. College & Undergraduate Libraries, 20, 399-413. doi: 10.1080/10691316.2013.829376